Frequently asked

Questions readers actually ask us

Grouped by topic. If yours isn't here, our customer care team reads every message personally.

Ordering

Do you sell books directly on this site?

No — we curate and point you to a trusted retailer for each format. See how buying works for the full flow.

Can I buy the ebook and paperback together?

You can buy both, but since each format may link to a different retailer, they're usually two separate checkouts rather than one combined order.

Can I cancel or change an order after placing it?

Once you've clicked through to a retailer, any change to that order — cancellation, address update, or otherwise — is handled under that retailer's own policy, not ours.

Ebooks

What formats do ebooks come in?

It depends on the retailer: Amazon ebooks open in the Kindle app, while stores like Kobo typically offer EPUB or PDF that work in most reader apps.

How do I receive my ebook after buying it?

The retailer delivers it — usually straight into your account there, or by email, within a few minutes of payment.

Are ebooks copy-protected (DRM)?

It varies by retailer. We favor DRM-free stores like Kobo where we can, but Amazon Kindle ebooks use Amazon's own DRM.

Paperbacks

Are paperbacks new or used?

Every retailer we link to sells new copies by default — we don't link to secondhand or ex-library listings.

Do you offer hardcovers?

Some titles have a hardcover option at the linked retailer, even if we only show ebook and paperback buttons — check the retailer's page for other editions.

Payment

Who do I actually pay?

Whichever retailer the "Ebook" or "Paperback" button leads to — commonly Amazon, Bookshop.org, Kobo, or Barnes & Noble. Full details are on our payment methods page.

Is my card information stored?

Not by us — we never see your payment details at all. They're entered directly on the retailer's own checkout.

Delivery

How fast is shipping for paperbacks?

It depends on the retailer — typically 2–7 business days domestically. See typical ranges on our delivery page.

Do you ship internationally?

That depends on the retailer a title links to — most of the stores we use ship internationally, though times and customs fees vary.

Returns

Can I return a paperback?

Yes, under the retailer's own return policy — reach out to their customer support with your order number from their site.

Can I get a refund on an ebook?

Ebook refunds are handled by the retailer you purchased from, following their own policy for digital goods.